Hotline Backup Phone Room Supervisor, Idaho Suicide Prevention Hotline, Boise, ID – The Hotline Backup Phone Room Supervisor is responsible for clinical decision-making, supervising volunteers in the phone room and professional consultation during assigned shifts. The Hotline Phone Room Supervisor will ensure the provision of consistent, quality, service by the Idaho Suicide Prevention Hotline (ISPH) as Volunteer Phone Workers handle both incoming crisis calls and follow-up outcalls with persons in suicidal or other crises, and contribute to a phone room atmosphere that is professional, congenial and respectful, while adhering to ISPH policies, procedures and accreditation standards..
Backup/On Call Phone Room Supervisors will fill in for other supervisors for short (single shift) or longer periods of time (shifts for a week) with short or longer notice. The Hotline operates 24 hours per day, 7 days per week. Backup supervisors may be asked to fill in for any shift on any day of the week, especially weekends (Friday, Saturday, Sunday) and overnight. We are specifically looking for overnight coverage. This is a part-time position (less than 14 hours/week).
Hotline Backup Phone Room Supervisor 2018_01
Join our fun, supportive team! We are seeking 2 compassionate, assertive team players to support our Volunteer Phone Responders and callers. Ideal candidates will have a Masters degree in social work, counseling or related field and 2+ years experience in mental health crisis intervention, and be available for overnight and weekend shifts.
Click on title to watch this very important video.
Guard Your Health (www.guardyourhealth.com) is a health and medical readiness campaign for Army National Guard Soldiers and their families sponsored by the Army National Guard Chief Surgeon’s Office. Guard Your Health provides Army National Guard Soldiers with the information, motivation, and support to overcome challenges and make healthy decisions for themselves, their families,and their units.
You may or may not have heard some of the controversy about the Netflix series “13 Reasons Why”. This series has caught the attention of many mental health professionals nationwide. The purpose behind the book (which the Netflix series is based off) is to bring attention to suicide and have youth seek help if they have suicidal thoughts. It can be especially provoking for those already struggling with depression and other mental health issues. For resources, check out these links:
A Teachable Moment: Using 13 Reasons Why to Initiate a Helpful Conversation about Suicide Prevention and Mental Health (AFSP/ASCA/NASP) (Webinar)
· Tips for Parents for Talking with their Children about 13 Reasons Why and Suicide (American Foundation for Suicide Prevention)
· Briefing in Connection with the Netflix Series 13 Reasons Why (International Association for Suicide Prevention)
· 13 Reasons Why Talking Points (The Jed Foundation/Suicide Awareness Voices of Education)
From Other Mental Health/Professional Organizations
· 13 Mental Health Questions about 13 Reasons Why (American Psychiatric Association)
· 13 Reasons Why Netflix Series: How School Counselors Can Help (American School Counselor Association)
· 13 Reasons Why Netflix Series: Considerations for Educators (National Association of School Psychologists)
· 13 Ways to Continue the Conversation about 13 Reasons Why (Active Minds)
Other Related Resources
· National Suicide Prevention Lifeline
· The Trevor Lifeline (The Trevor Project)
· SPRC Web Page for Suicide Prevention in Schools (Suicide Prevention Resource Center)
· Information for Parents webpage (Society for the Prevention of Teen Suicide)
· Not my Kid: What Parents Should Know about Teen Suicide (Society for the Prevention of Teen Suicide) (Video)
· Action Alliance Framework for Successful Messaging (National Action Alliance for Suicide Prevention)
· Recommendations for Reporting on Suicide (various)
April 28, 2017, Def Jam rap artist Logic released a single from his upcoming album called “1-800-273-8255.” The song, which features Alessia Cara and Khalid, details the story of an individual in crisis who calls the Lifeline and finds hope and support. Alongside the song’s release, Logic’s team released several PSA-style videos sharing the stories of fans who were helped by Logic’s music and featuring the Lifeline logo and phone number.
Suicide Hotline reaches 4 year mark; adds combined crisis text & 208 area code number
Hotline celebrates 4 years of continuous operations; adds combined crisis text and local voice call number to better serve Idahoans
BOISE, ID. (December 5, 2016)
The Idaho Suicide Prevention Hotline (ISPH) turned 4 years old on Saturday November 26, helping over 14,000 callers since launch and fielding 5,400 calls this year alone. When it launched in 2012, ISPH initially had just 18 trained volunteers, and operated Monday- Thursday from 9 am to 5 pm. It achieved 24/7 operations in 2014, and currently has 75 trained volunteers in service. Since launch, hotline volunteers have contributed over 40,500 hours of their time, representing an in-kind value of over $728,000. This year the State of Idaho committed to funding 60% of ongoing hotline operations. The remaining 40% comes from a diverse mix of funding partners and individual donors.
ISPH has launched a new local area code number: 208-398-HELP (4357) to supplement its existing National Suicide Prevention Lifeline Network (NSPL) number, 1-800-273- TALK (8255). This local area code number provides voice call response 24/7 and crisis text response between the hours of 3 pm and midnight, Monday- Friday The new number allows Idaho callers with out of state (non-208 area code) cell phones to dial ISPH directly. Currently, non-208 area code phone calls to ISPH through the National Lifeline Network are routed to the center in the Lifeline network associated with that area code. ISPH is working with the NSPL to ensure calls from Idaho’s new 986 area code will be routed to Idaho Responders as well. Says Director John Reusser, “We are grateful for the amazing support we’ve had since launch, and excited to be providing crisis text response to better reach young people in Idaho. Our additional number and text service will make it easier for all Idahoans to find a compassionate person when in need. Remember: You don’t have to be suicidal to contact the hotline, anyone in crisis is welcome to reach out.”
“I wanted to send my reflections on last night’s phone responder listening shift at the Idaho Suicide Prevention Hotline (ISPH). I appreciated the volunteers’ willingness to let me observe their interaction with callers and to answer my questions. I realize from the few hours I spent that there is a lot to learn about how to effectively interact with callers. It takes patience, great listening skills, lots of resources, and a stockpile of good questions. I believe there is so much I can learn about empathy and patience from volunteering. Secondly, I love the fact that this group of volunteers, with various backgrounds, is taking time of out of their busy lives to help those in need. I noticed each volunteer serving at the Hotline feels passionately about suicide prevention, and that passion is reflected in the empathic way they interact with callers. I also learned about the power of listening and providing resources in order to save lives. While the volunteers answering the phones are not clinical professionals, they still have an incredible ability to help people. I cannot wait to begin volunteering as a crisis phone responder at ISPH and to learn all I can from the experience and look forward to supporting the cause of suicide prevention.”