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90 Year Old Veteran

A 90 year old male veteran called the Idaho Suicide Prevention Hotline. He was having trouble navigating the phone tree to get through to the local Veterans Administration (VA) and was feeling upset and concerned that he was going to run out of his meds. We assessed his safety, determined he was safe, and after speaking to him for a few minutes about his situation, we offered to help advocate for him. The veteran gave us permission to contact the VA on his behalf. While we remained on the phone with the Veteran, the phone room supervisor contacted the VA pharmacy and explained the veteran’s situation. The pharmacist said they had the vet’s medication on hand and gladly offered to make an outbound call to the vet so they could make sure he got his meds. We told the relieved veteran the good news and ended the call so he could be contacted by the VA pharmacy.